đâïž Frequently Asked Questions â Moment Candle
1. What types of candles do you offer?
We offer a wide range of hand-poured scented candles including floral, fruity, woody, spicy, and seasonal blends. You can also shop customized candles for gifts, events, or brand promotions.
2. Are your candles handmade?
Yes! All of our candles are 100% handcrafted in small batches using high-quality wax, lead-free cotton wicks, and long-lasting fragrance oils.
3. Can I customize a candle?
Absolutely! You can create your own custom candle with personalized labels, scents, jar colors, or gift packaging. Just visit our Custom Candle page or contact us directly.
4. How long do your candles burn?
Our candles offer 20 to 60+ hours of burn time, depending on the size and style. Each product listing includes burn time info.
5. Are your candles safe and eco-friendly?
Yes, we use eco-conscious ingredients like soy/paraffin-free wax blends, phthalate-free fragrances, and recyclable jars to make our candles safe and sustainable.
6. How long does shipping take?
We process all orders within 1â2 business days. Delivery usually takes 3â7 days across India, depending on your location.
7. Do you offer express or gift delivery?
Yes, we offer express shipping options and gift-ready packaging. You can select these at checkout or reach out for special requests.
8. What if my candle arrives damaged?
If your item is damaged in transit, weâll make it right. Just send us a photo within 48 hours of delivery and weâll send a free replacement.
9. Where can I reach you for support?
You can email us at info.momentcandle@gmail.com or message us on WhatsApp at (+91) 63569 86472. Weâre here MonâSat, 10 AMâ7 PM.
10. Do you take bulk or corporate orders?
Yes! We specialize in bulk orders for weddings, gifting, corporate branding, and events. Contact us directly to get started.